Our policies & commitments

View Power Renewable Home’s Market Retail Contract Agreement Terms and Feed-in Tariff Terms & Conditions.

We are committed to respecting your privacy. This policy describes how we handle information in accordance with the Privacy Act and the Spam Act.

Flow Power will always try to find a suitable solution for customers dealing with financial hardship who are willing, but not able, to manage their energy bills.

The procedures and policies relating to the function of Flow Power

We understand that some customers need specific life support machines in their homes, such as an oxygen concentrator or a dialysis machine. So, we work with our distributors to help you avoid surprise interruptions to your power supply.

We understand that in situations of family domestic violence, having your power remain on is critical, but managing things like your energy accounts can become overwhelming. 

Download and complete the form to set up direct debit for your account.

Flow Power’s customer charter outlines what you can expect as a Flow Power customer and acts as a benchmark to measure our service to you.

Download Flow Power Standard Retail Contract Agreement terms for Victoria.

Download Flow Power Standard Retail Contract Agreement terms for NSW, SA, ACT, QLD & TAS.

This policy is designed to ensure that complaints are handled fairly, efficiently and effectively. This policy tells you how to make a complaint and what you can expect from us.