Emergency information
Call 000 if there is a risk to life or property or for major incidents or faults that threatens someone’s life or property.
Faults or power outages
For faults or power outages to your property please contact your network provider.
Victoria
Powercor – 132 412 (Melbourne’s Western suburbs)
Citipower – 131 280 (Melbourne’s CBD and inner suburbs)
United Energy – 132 099 (East and South-East Melbourne and the Mornington Peninsula)
AusNet Services – 131 799 (Eastern regions)
Jemena – 131 626 (North West Melbourne)
New South Wales
Ausgrid – 131 388
Endeavour Energy – 131 003
Essential Energy – 132 080
South Australia
SA Power – 131 366
Your local electricity network provider will be listed on the front page of your bill whether you are a Flow Power customer or another company.
Complaints or disputes
Sometimes mistakes can happen. If you’re not happy with Flow Power’s service, let us know. We will do our best to investigate the issue and offer you a solution.
Flow Power’s Complaint and Dispute Policy has been developed to assist you with any concerns you may have. If a matter requires escalation to a third party, there are different Ombudsman schemes in each state.
Ombudsman schemes
If you don’t feel Flow Power has adequately resolved your issue, you have the right to escalate your complaint to the Ombudsman in your state. The Ombudsman provides an independent and free dispute resolution service for all Australians.
Flow Power’s Do Not Contact list
If you have signed up to Flow Power’s mailing list and no longer want to receive emails, you can unsubscribe by following the prompts in the footer of our email.
Flow Power also maintains a Do-Not-Contact register, which allows you to prevent Flow Power and any of our agents contacting you for marketing purposes in the future.
If you no longer wish to be contacted by Flow Power, you can add your details to our Do-Not-Contact register by;
- Emailing us: contact@flowpower.com.au (please provide your name, address and contact phone number)
- Calling us: 1800 359 797 (9.00am to 5.00pm, Monday to Friday)
- Writing to us: Ground Floor, 109 Burwood Road, Hawthorn, 3122 (Address to “Flow Power – Do Not Contact List Team”)
If you receive a marketing phone call and do not wish to be contacted again, ask our Customer Solutions team to register your details on our Do-Not-Contact register.
Registrations take around 10 business days to process.
