Summary of Flow Power’s fees and charges
Following Australian regulatory requirements, there are several retail fees associated with the sale of electricity to residential customers. These are known as the retailer’s fees and charges which you are required to pay under your contract.
Please be aware that this is not an exhaustive list of all the fees you might need to pay.
Flow Power will pass on any charges imposed by third parties, which may include fees related to the supply of electricity to your address, miscellaneous charges from your distributor or any merchant fees imposed by banks.
These charges will be clearly listed on your bill, and the full amount you pay will be directly transferred to the third party. Please note that all fees mentioned here are subject to change as per your contract.
All fees mentioned here include GST.
Contract terms and conditions apply.
Account fees
Flow Power may apply the following fees to maintain your account as required:
Credit card payment fee
May apply depending on the credit card you choose to pay your bill
Request for historical billing information
We are happy to provide you with copies of your past Flow Power bills. We may charge you for any cost incurred by us.
Other charges
If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
Meter upgrade
We will work with you to install or upgrade your Smart Meter by an agreed-upon date.
The installation of a smart meter depends on the following pre-conditions:
- you have signed an energy contract with Flow Power, and
- the proposed site for the meter is safe, accessible and ready for installation
If you have signed up to Flow Power with a basic meter, we will initiate the meter upgrade process as soon as we become financially responsible for your site and your cooling-off period has ended.
The meter upgrade will be completed within 15 business days of your upgrade request.
We will pass on any distributor fees for meter upgrades where applicable.
Connection fees and charges
Moving into a new home? You may need to pay some fees for the connection/disconnection of your electricity. These fees are charged by the energy network distributor in your area.
Flow Power collects these fees on behalf of the distributor and the charges will appear on your electricity bill.
Below are the types of connection fees you may be charged:
Flow Power currently does not charge for remote move in/reconnection or remote special meter reads.
Remote move in/reconnection and remote special meter read occur when the distributor can perform the required work without having to physically visit your home. Remote work is only possible for Victorian homes with smart meters.
*To request a reconnection or disconnection, we kindly ask for a minimum of three days’ notice. Please refer to the Fees & Charges table for the corresponding fees associated with your request.
Moving home? Read our moving checklist guide.
Find out what fees and charges may apply to your Power Renewable Home plan
|
Fee Type |
DISTRIBUTOR |
||||
| Ausnet | CitiPower | Jemena | Powercor | United Energy | |
| Move In or Reconnection – Business hours | $39.89 | $44.85 | $56.73 | $61.24 | $57.37 |
| Move In or Reconnection – After hours | $69.81 | $57.60 | $99.02 | $99.77 | $100.40 |
| Disconnection – Business hours | $39.89 | $45.52 | $81.35 | $65.09 | $57.37 |
| Special Meter Read | $39.89 | $44.85 | $56.73 | $61.24 | $57.37 |
| Solar meter reconfiguration | $17.31 | $63.17 | $57.20 | $63.72 | $76.48 |
|
Fee Type |
DISTRIBUTOR |
||
| Ausgrid | Endeavour Energy | Essential | |
| Move In or Reconnection – Business hours | $57.96 | $45.65 | $58.40 |
| Move In or Reconnection – After hours | $132.13 | $87.45 | $164.41 |
| Disconnection – Business hours | $57.96 | $77.44 | $65.90 |
| Special Meter Read | $13.40 | $45.65 | $21.15 |
|
Fee Type |
DISTRIBUTOR |
| SA Power Networks | |
| Move In or Reconnection – Business hours | $58.07 |
| Move In or Reconnection – After hours | $129.99 |
| Disconnection – Business hours | $58.07 |
| Special Meter Read | $19.35 |
