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Billing & Support

Frequently asked questions

Explore our frequently asked questions section and get ready to uncover the hidden gems of energy efficiency.

Get started

Received your smart energy tools? It’s time to get them set up, so you can track your live energy usage and learn how you can become more energy efficient.

Understanding your bill

A handy guide with all the details about your bill’s electricity usage, base rate, plan features and Price Efficiency Adjustment.

Concessions & rebates

Customers with a relevant concession card may be eligible for a concession or rebate on their electricity bills to help ease the cost-of-living pressures.

Our policies & commitments

Our terms and conditions, agreements and policies set out the rights and responsibilities of anyone entering into an electricity contract with Flow Power.

Questions? We’re here to help. 

For any questions about our terms and conditions or need help, please don’t hesitate to reach out to our friendly team.